Patient Billing, Account Management and Collections

 

We alleviate you and your staff of the hassles of patient billing, questions and phone calls. Patients will call Capture Billing directly with all of their billing questions and concerns - no more time-consuming phone calls. We handle all aspects of patient accounts - monthly statements, payment posting and collections.

 

Statements

Patient statements are generated on a weekly basis, per a 30 day billing cycle. Patient statements are constantly being sent out on a rotating cycle, not just once a month, creating a continuous flow of revenue. Reminder statements are automatically sent out after 30 days and our direct phone number is provided on all statements to eliminate patient contact with your office.

Patient Communication

We provide your patients with the best possible customer service to answer their questions, interpret their EOBs, and work with their insurance companies to get their claims resolved.

 

Collections

Our distinct three step process handles delinquent patient accounts. We will send out three statements with dunning notices, a collection letter and follow up with phone calls to the patient. If the patient balance remains outstanding after these efforts, we recommend that the account be turned over to an outside collection agency or an attorney. Delinquent accounts are handled on a case by case basis and an outside agency will only be utilized upon your approval. We will assist in the transfer of handling and continue to track results to ensure payment.