.

Call Now 703-327-1800

Contact    Blog       About     Resources      Medical Billing Services

  

Leading Through Change? Start with Why.

Health Insurance Companies Process 1 in 5 Claims Wrong

Leading Through Healthcare Change

If you change the way you look at things, the things you look at change.  – Wayne Dyer

Change in healthcare is taking place at an incredible pace, and indeed might be our only constant.

In my work as a nurse consultant, I am fortunate to see once struggling teams thrive through change and embrace a new mindset : Serving families with compassionate, efficient, patient-focused and evidence-based care.

I was talking with a practice manager not long ago about meetings she held with nursing staff to discuss a new direction the organization was taking. A young medical assistant stood up during one of the information meetings and said – “before you start telling us about what we will be doing – can you please explain why?” We both agreed her question got to the heart of the matter:

People won’t buy into what you do without knowing why you do it.

With that in mind, here are 3 strategies to consider when leading the change process:

Set an example

As a leader in your practice, others turn to you for direction in business needs, behavior, ethics, and standards. If others in your business are to change, you need to set an example. One of my early career mentors once told me during a coaching session, “A leader is one who knows the way, goes the way, and shows the way.”

Walk around and talk to people.

Today’s leaders manage a team better through face-to-face interactions, while learning more about challenges on an individual basis. One of the most effective and well respected practice managers I know made it a weekly habit of walking through every department of the three-story practice. Not just buzzing through. He took the time to meet every single person who worked at the practice. Through his ‘walking rounds’, he built his reputation as an interested and trusted manager.

Be genuine.

To be a leader of change, it’s critical to be honest in your interactions with other people. You don’t have to open yourself up like a book, but being a leader also doesn’t mean you need to hide your emotions. Just let people get to know you. Doing so allows you to build trust and rapport.

Be transparent.

Target every group within your practice regarding your campaign for change, explaining to each why change is necessary. For example, the practice Board of Directors may be curious about the long-term effects of the change. Or, your staff may want to know how they will personally be affected by proposed changes.

Communicate, communicate, communicate.

Keep your team members up-to-date on what’s happening…before, during, and after the change. Don’t assume everyone knows. It may help to set up a formal way of communicating…something as simple as a succinct weekly email update. By keeping everyone informed, you reduce the chances of low productivity and low morale.

Change can be hard, but altering the pace of change in our environments is not likely to be a leadership option now or in the future. What is within our control is how we personally respond to change.

How have you been able to help your team cope effectively with change? I’d love to hear your story!

Print Post & Download PDF

Carol Bush
Carol is a Content Strategist, Blogging Coach and Community Manager with Get Social Health Academy. Carol writes about healthcare social media, innovation and nurse entrepreneurs at thesocialnurse.com. She also writes for Oncology Nursing News and allnurses.com. She is a graduate of the Mayo Clinic Social Media Residency. Connect with her on Twitter via @cbushrn or @thesocialnurse.

If You Liked This Post You Will Love These

Leave a reply

Who Are We?

Capture Billing helps medical practices by reducing their insurance accounts receivable and getting claims paid faster, allowing doctors to focus on providing quality healthcare to their patients without the stress of doing their own medical billing.

That’s why we developed Capture Billing’s Rapid Revenue Recovery System to keep our clients’ Accounts Receivables down and their revenue flowing.

Learn More

Disclaimer

The analysis of any medical billing or coding question is dependent on numerous specific facts -- including the factual situations present related to the patients, the practice, the professionals and the medical services and advice. Additionally, laws and regulations and insurance and payer policies (as well as coding itself) are subject to change. The information that has been accurate previously can be particularly dependent on changes in time or circumstances. The information contained in this web site is intended as general information only. It is not intended to serve as medical, health, legal or financial advice or as a substitute for professional advice of a medical coding professional, healthcare consultant, physician or medical professional, legal counsel, accountant or financial advisor. If you have a question about a specific matter, you should contact a professional advisor directly. CPT copyright American Medical Association. All rights reserved. CPT is a registered trademark of the American Medical Association.

Learn how to outsource your Medical Billing today

CALL NOW  703-327-1800

Client Testimonials

Bob Laird

OBGYN COO

I would recommend Capture Billing to anyone who needs a billing company they can trust.

Bob Laird

Steve Rex

Family Practice

In a six month period Capture Billing increased our Practice’s income by over $100,000.

Steve Rex

Julie Reed-Humeniuk

Family Practice

Capture Billing goes over and beyond the call of duty for their clients to maximizing reimbursement.

Julie Reed-Humeniuk

CaptureBilling.com - Medical Billing Services

Capture Billing is a Medical Billing Company based in South Riding Virginia.

Join the other Doctors and Practice Managers that have benefited from our expert medical billing services.


Capture Billing & Consulting Inc.
25055 Riding Plaza #160
South Riding, VA 20152
Phone: (703) 327-1800

MENU